“Catchpoint is the Gold Standard for Customer Success and Support” – Catchpoint Peer Insights 2020

Last month, Catchpoint was named a Customers’ Choice in the Gartner Peer Insights ‘Voice of the Customer’: Network Performance Monitoring & Diagnostics category. Not only were our product capabilities highlighted in the anonymous set of reviews from our customers, but we were delighted to see our entire customer support team recognized for their round-the-clock assistance and the lengths they go to in order to ensure outstanding service.   “Catchpoint customer…

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AWS Outage Ahead of Black Friday

Catchpoint detected an AWS outage earlier today, 25th November 2020. Enterprises that had their applications or services running on AWS US East 1 were impacted. Even some of the AWS products were impacted by the outage. We noticed Amazon services such as Athena slowing down at 5AM PST followed by…

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TMNA Services – Gaining IT Maturity with Catchpoint

TMNA Services (TMNAS) provides professional support services to the companies of Tokio Marine North America (TMNA), the holding company for the Tokio Marine Group’s U.S. operation. Those companies include Philadelphia Insurance Companies, First Insurance Company of Hawaii, and Tokio Marine America.   TMNAS is focused on efficiencies and automation that help it work smarter and maintain a…

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Why Performance Monitoring for Salesforce is Essential

Today we bring you the latest installment in our series of Employee Experience (EX) related eBooks, focused on how Catchpoint can help you guarantee optimal digital experience for your employees. In our last eBook, we looked at how you can best utilize digital experience monitoring for G Suite. In the latest edition, we demonstrate how you can use performance monitoring…

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Rethinking Employee Experience in the Remote Era: Recommended Reading, Listening and Viewing

Looking back to our virtual event last week, Remote CTRL, we decided to round up some of the best literature out there around employee experience and technology. As workforces around the US and the globe continue to adapt to remote working and SaaS usage keeps on rising, we wanted to know more about how I.T. teams are managing digital employee experience (DEX) and gain insight from some of the leaders in the field. To this end, we’ve compiled…

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Our Customer’s Take on Why Catchpoint Leads the way – Gartner Peer Insights 2020

Gartner Peer Insights evaluates peer review and ratings for software and service providers. The reviews offer valuable insights for decision-makers and plays a key role in the IT buying process. Catchpoint was picked as a Gartner Peer Insights 2020 Customers’ Choice in the Network Performance Monitoring & Diagnostics (NPMD) category.  Network performance monitoring and diagnostic (NPMD) tools aid in understanding network health, performance, and how it behaves in different scenarios. For…

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Remote CTRL – Virtual Event for IT Pros

In this new era of workplace flexibility, enabling employees to work from anywhere without compromising productivity is crucial. Employee experience is no longer confined to the controlled intranet environment, the shift to remote work has made it important to ensure employees are able to seamlessly collaborate and access tools securely.  Extending employee experience to the remote workspace starts with…

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