Performance is a Journey not a Destination!
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    Black Friday & Cyber Monday Performance Report 2016 Posted on December 1st, 2016 by Kameerath Kareem

    The holiday season is upon us and with it comes the most crucial quarter for all businesses. This month brings with it an increase in shoppers scouting for the best deals online; these consumers are ready to spend big during the holidays. Retailers prepare themselves weeks and months in advance for the days following Thanksgiving. […]

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    Identifying Outages with Real User Monitoring Posted on November 17th, 2016 by Dawn Parzych

    Understanding the user experience is important for anybody with an online presence. Many analytics solutions are available to help organizations understand what page yields greater user engagement, what paths a user takes through a site, which pieces of content are most popular and how fast pages load. Real user monitoring (RUM) has grown in popularity […]

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    DNS Outage Was Doomsday for the Internet Posted on October 23rd, 2016 by Mehdi Daoudi

    What was supposed to be a quiet Friday suddenly turned into a real “Black Friday” for us (as well as most of the Internet) when Dyn suffered a major DDOS attack. From an internet disruption’s perspective, the widespread damage the outage caused made it the worst I have ever experienced. At the core of it all, […]

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    Why The Gap’s ‘Scheduled Maintenance’ Feels More Like an Outage Posted on September 14th, 2016 by Greg Rubin

    This post was co-authored by Greg Rubin & Narangerel Bat-Ochir September is a critical month for online retailers. With one of the biggest shopping weekends of the year just a couple of months away, September is crunch time for ecommerce companies to wrap up optimization tasks before many enter a holiday code-freeze. This is also when […]

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    Holiday Shopping ’16: Learning From Last Year’s Wins and Losses Posted on September 9th, 2016 by Maria Eldridge

    Holiday shopping season is upon us once again and we know what you’re thinking—”Already!?” While shoppers still have a month or so before having to worry about the dreaded holiday music haunting them every time they step into a store, retailers should already be in the final stages of their preparation. This is especially true […]

  • Complexity and Outages
    Complexity and Crashes Posted on August 16th, 2016 by Catchpoint Systems

    The recent surge in high-profile outages is not an illusion. It’s all too real and one major contributing factor often goes unmentioned. Reposted with permission from CircleID, this piece by Russ White highlights the role complexity plays in the increasingly fragile digital customer experience: It’s a familiar story by now: on the 8th of August, […]

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    Southwest Airlines Suffers ‘Catastrophic Technological Failure’ Posted on July 22nd, 2016 by Mitchell Zelmanovich

    Today Southwest Airlines COO Michael Van De Ven went on twitter to explain the “catastrophic technological failure” that took down Southwest’s systems for most of the day yesterday, and how its customers were impacted. With no network, Southwest was unable to let passengers check in to flights, to move crews around, or to find baggage. […]

  • AWS Syndey Outages
    Don’t Forget to Turn on PFM in the Cloud Posted on June 6th, 2016 by Mehdi Daoudi

    The weather-related AWS outages in Sydney on Sunday reminded me about a set of conversations I’ve had over the last few weeks. Many web sites, particularly in the ecommerce and banking industries, were impacted, sending some Australians back to the stone age for a few hours not being able to order groceries online. We live in an interesting […]

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    Amazon Search Outage Offers Two Lessons Posted on June 2nd, 2016 by Nilabh Mishra

    Today’s Amazon search outage offers two object lessons on the digital customer experience: monitor everything and communicate proactively. Retailers chasing the industry leader can implement a pair of simple tactics to keep performance issues from turning away buyers. First, the ultimate goal of End-User Experience Monitoring (EUM) is to find a problem before your customers […]

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    Managing an Outage: How Catchpoint Eats its Own Dog Food Posted on May 25th, 2016 by Mitchell Zelmanovich

    We talk a lot about analyzing and responding to outages. The truth is, much of the advice we give comes from watching how our clients deal with performance issues. We recently got a chance to manage an issue of our own, so we wanted to document what we saw and what we did. We think […]

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