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Performance is a Journey not a Destination!
  • A Practical Guide to SLAs Posted on August 4th, 2016 by Mehdi Daoudi

    While visiting a customer last week (a large SaaS platform company), we started to have an interesting discussion around Service Level Agreements (SLAs) during which he encouraged me to write this blog. When I was tasked with setting up the QoS Team at DoubleClick in 1999, the primary mission was to setup a monitoring team (internal, external, etc.) and the secondary […]

  • Cog
    DNS Experience Tests: A Key Cog in the Online Ecosystem Posted on August 3rd, 2016 by Mehdi Daoudi

    A company’s collection of online systems is like a delicate ecosystem – all components must integrate with and complement each other, and one single malfunction in any of them can bring the entire system to a screeching halt. That’s why, when monitoring and analyzing the health of your online systems, you need a broad arsenal […]

  • hackaton
    Our First Hackathon Projects Have Graduated to Production! Posted on August 1st, 2016 by Mehdi Daoudi

    In early 2016, we decided to launch our first Hackathon, reIMAGINE. The rules of the event were simple: Assemble a team Rally around an idea Build a prototype of a solution that can benefit our customers (internal or external) It must solve a business problem The teams had three days to pick members from all departments (engineering, ops, customer […]

  • DNS troubleshooting tips
    DNS: What Can Go Wrong and How You Can Fix It Posted on July 28th, 2016 by Ankit Kumar

    DNS is a core component of the Internet. This rather complex system exists to perform the basic function of translating website Domain names (ex: Catchpoint.com) into an IP address. It acts as the liaison between the language that users can understand, and the address of the data center or destination in which the site is […]

  • Southwest Airlines outage
    Southwest Airlines Suffers ‘Catastrophic Technological Failure’ Posted on July 22nd, 2016 by Mitchell Zelmanovich

    Today Southwest Airlines COO Michael Van De Ven went on twitter to explain the “catastrophic technological failure” that took down Southwest’s systems for most of the day yesterday, and how its customers were impacted. With no network, Southwest was unable to let passengers check in to flights, to move crews around, or to find baggage. […]

  • Keeping up with Amazon
    Can Other Retailers Keep Up with Amazon? Posted on July 21st, 2016 by Dennis Callaghan

    The second Amazon Prime Day came and went earlier this month with at least eight other major retailers joining in with their own online sales and promotions. When it comes to online retail, Amazon, whose total sales were nearly a third of the entire US retail e-commerce market last year, is a pace-setter that other […]

  • Velocity Santa Clara
    Velocity Santa Clara and Monitorama 2016: It’s a Wrap Posted on July 14th, 2016 by Mehdi Daoudi

    My head is still spinning with all of the great content, amazing speakers, new tools and technologies that were covered at Monitorama 2016 and Velocity Santa Clara; however, there are still many challenges to overcome. To get the most out of any experience, sometimes you have to take a step back, get back down to earth, […]

  • Prime Day
    Amazon Prime Day ’16: Success or Failure? Posted on July 13th, 2016 by Maria Eldridge

    Yesterday was the second annual Amazon Prime Day; a day that is heralded for the incredible deals offered on pretty much anything you’d ever want to buy (including a $40,000 set of speakers—marked down to a mere $26,730 during the event). While the retail giant spent the day under the microscope as customers scoured the […]

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