An advanced end-user experience monitoring strategy involves many applications and layers; the complexity of IT architecture systems, combined with increasingly demanding customer expectations, mean that organizations must develop a proactive, customer-centric mindset to deliver amazing digital experiences. The way to do this is with an end-user experience monitoring solution that’s…
At Catchpoint, we are constantly monitoring key websites and key infrastructure providers (DNS, Cloud…) to help our customers deliver a positive customer experience. We are always on the lookout for bottlenecks or latency that could impact application performance. Recently, we identified a DNS related issue impacting hundreds of our customers. Based…
The Stevie Awards for Sales and Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes seven of the world’s leading business awards programs, also including the prestigious American Business Awards and International Business Awards®. More than 2,500 nominations from…
The world’s most successful companies understand that delivering a great customer experience is essential to their business success. Delivering on that mandate requires a different approach to monitoring—one that’s purpose-built to provide an outside-in view of their customers’ digital experience. This is particularly important to the beauty industry. A recent study…
In January, my colleague Peter came to me with an idea to create a Site Reliability Engineering (SRE) survey. The goal of the survey was to find out what it really means to be an SRE, examining the types of organizations, skills, and culture where site reliability engineers work. We…
Hundreds of websites and their user experience were impacted yesterday when Google’s DoubleClick suffered a major outage that lasted for hours. Catchpoint first reported the outage at 10:00 EDT on Tuesday, March 13th in Europe and at 15:00 EDT in US. As soon as the issue was identified, we had…
Third-party elements such as ad tags, tracking pixels, and widgets are an important component of any website that we visit and build today. As an operator we may not have a direct control on their performance on our web properties, and the impact that has on the end-user experience; yet…
The end-user experience monitoring industry is growing with greater speed and complexity every day. IT departments now play a critical role in delivering amazing digital experiences, with the firefighters on the front lines tasked with ensuring that the systems which have been put in place are performing at optimal speed…
It’s been a few weeks since I got back from trekking to the Everest Base Camp in Nepal. Reaching an altitude of over 5500 meters (18,208 ft), and seeing the spectacular gold-bathed peaks of Everest, Nuptse, and the grand Lhotse at sunset made the grueling 10 days leading up to…
We are excited to announce that Catchpoint has successfully completed the Service Organization Control (SOC) 2 Type II certification. This certification provides our customers and partners an ongoing commitment to transparency and understanding of how we are able to ensure that data is protected through a solid set of internal…
